To work with us, it is important to uphold the following six national standards that apply to disability services providers in Australia. Sunshine care has embedded these standards in service delivery. The NDIS code of conduct and sunshine care policies are designed to promote a safe and skilled workforce that provides quality supports for participants of all abilities.

Right – The service promotes individual rights to freedom of expression, self-determination and decision making and actively prevents abuse, harm, neglect and violence.

Participation and inclusion. The service works with individuals and their families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.

Individual outcome – services and assessed, planned delivered and reviewed to build on individual strengths and enable individuals to reach their goals.

Feedback and complaints Regular feedback is sought and used to inform individual and organisation wide service review and improvement.

Service accesses the service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.

Service management – the service has effective and accountable service management and leadership to maximise outcomes for individual.